1. Information We Collect
We may collect personal information that you provide to us when using our website, including:
- Your name
- Email address
- Telephone number
- Booking information
- Any information you provide when contacting us
- Information you provide through forms on our website
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information and information about how you use our website.
2. How We Use Your Information
We may use your information to:
- Process and manage bookings
- Respond to enquiries and messages
- Provide information about our services
- Manage and improve our website
- Understand how visitors use our website
- Meet our legal and regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third-party service providers where this is necessary to operate our website or provide our services. This may include booking systems, website hosting providers, analytics services and other suppliers we use to operate our business.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and appropriately.
4. Bookings
If you make a booking through our website or a third-party booking service, the information you provide may be processed by that booking provider in accordance with their own privacy policy.
We may use your booking information to manage your reservation and contact you regarding your booking where necessary.
5. Cookies
Our website may use cookies and similar technologies to improve your experience and understand how visitors use our website.
Cookies may be used for purposes such as website functionality, analytics and remembering your preferences.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
6. Website Analytics
We may use analytics services to understand how visitors interact with our website. This information helps us improve the website and understand visitor behaviour.
Analytics services may collect information such as your IP address, device type, browser information and pages visited.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes for which it was collected, or for as long as required to meet our legal, accounting or regulatory obligations.
9. Your Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your personal information
- Withdraw consent where we are relying on consent to process your information
If you wish to exercise any of these rights, please contact us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
Any changes will be posted on this page and the “Last updated” date will be amended accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Flamingo’s using the contact details provided on our website.